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Covid 19 – We are fully operational during this time, taking calls 8am-8pm 7 days a week.

Thank you

As you prepare to welcome new life, thank you for entrusting Biovault Family with your baby’s life-giving cells.

We can confirm that we have received your order, and your order details can be found below:



Before we can complete your order and send out your collection kit, we need you to complete our application pack form:

Application Pack form

This is essential for us to be able to process your order, so we recommend that you complete this as soon as possible.

When you have completed the form, a member of our customer care team at Biovault Family will be in touch and will confirm that your collection kit is in the post.

If you have any questions about your order, the collection and storing process or anything else related to the service, then please do not hesitate to get in touch by emailing us on or speaking to us on 07464 960 665. Our customer care team will be more than happy to answer any questions.