Thank you
As you prepare to welcome new life, thank you for entrusting Biovault Family with your baby’s life-giving cells.
We can confirm that we have received your order, and your order details can be found below:
ORDER DETAILS:
Covid 19 – We would like to reassure our customers that our services remain operational during this time. We are taking calls 8am-8pm 7 days a week.
NEXT STEPS
Before we can complete your order and send out your collection kit, we need a few more details from you.
- Please sign into your online account on the Biovault Family website using the password you chose in the sign up process. You can access your account login here.
- Complete the customer agreement, consent and information forms that are required in order for us to process your order. We recommend that you complete these as soon as possible, as they are essential in finalising your order.
- When you have completed the necessary forms, a member of our customer care team at Biovault Family will be in touch and will confirm that your collection kit is in the post.
If you have any questions about your order, the collection and storing process or anything else related to the service, then please do not hesitate to get in touch by emailing us on hello@biovaultfamily.com or speaking to us on 07464 960 665. our customer care team will be more than happy to answer any questions.