Thank you

As you prepare to welcome new life, thank you for entrusting Biovault Family with your baby’s life-giving cells.  We can confirm that we have received your order and you should now have received an email confirmation.


A contract via Docusign has been sent to you with the Mother's health Questionnaire and contract for you to sign.

It is essential that you complete this as soon as possible in order for us to process your order.

When you have completed, a member of our customer care team at Biovault Family will be in touch and will confirm that your collection kit is in the post.

If you have any questions about your order, the collection and storing process or anything else related to the service, then please do not hesitate to get in touch by emailing us on or speaking to us on  01752 753723. Our customer care team will be more than happy to answer any questions.