Call Us: +44 (0) 1752 753723[email protected]

Privacy Statement

Who are we

We are Biovault Family and can be contacted on the below contact details:

  • Email: [email protected]
  • Telephone: 01752 753 723
  • Address: Plymouth International Medical & Technology Park, 24 Brest Road, Derriford, Plymouth, PL6 5XP.

 

Why do we collect and use your personal information

We collect personal information that you may submit to us such as names, date of birth, email address, physical address, telephone contact numbers and IP addresses. We will use personal information such as names, date of birth, email address, physical address, telephone contact numbers to contact you and discuss our products and services and/or to perform a specific engagement. We use your IP address to track the geolocation of individuals that view our website.

We collect personal data and data concerning health in the provision of our clinical tissue banking services.

We also use your personal information, namely your contact details, to transmit promotional email communications of some of our services that you may be interested in.

 

What happens if I do not provide my personal information

We need your personal information in order to provide our service to you. If we do not collect your personal information we will not be able to provide our services to you.

 

Who will we share your personal information with

Personal information will only be passed on to organisations working under instruction and agreements with Biovault such as licenced testing facilities, courier companies and our partner phlebotomy company who are directly involved in offering the service. Information will only be passed to another party with your permission, for example in the case of release of the cord blood and/or cord tissue.

We may also share your personal information with third parties such as the Human Tissue Authority (HTA) where we are required to do so by law.

 

How long will we store your personal information

We will store your personal information for up to thirty years from ceasing to be our client or the tissue being used for clinical application. This is a Regulatory Requirement and we must adhere to this in order to provide the service.

 

What are your rights in relation to your personal information

Right to access 

You have the right to request copies of the personal information we hold about you at any time.

Right to rectification

You have the right to request that we correct any inaccurate personal information we hold about you.

Right to erasure

You have the right to request that we delete your personal information from our records.

Please note that we will store your personal information for up to 10 years after disposal of the cord blood and/or cord tissue.  You understand that if the cord blood stem cells are required for medical application the data including your personal data will, in accordance with the law, be held for 30 years post use and that even if you withdraw your consent Biovault must continue to hold that data.

Right to restrict processing

You have the right to request that we restrict how we use your personal information.

Right to object

You have the right to object to the collection and use of your personal information at any time.

Right to data portability

You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.

 

How can I exercise my rights in relation to my personal information

You can exercise all of your rights by contacting us on any of the above contact details.

 

How do I lodge a complaint about the use of my personal information

You can lodge a complaint with us directly by contacting us on one of the above contact details.

You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO are the regulator who makes sure that we use your personal information in a lawful way.

You can lodge a complaint with the ICO by following this link https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113.