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Refund Policy

To meet the cancellation deadline, you must send communication to cancel the service prior to the kit being despatched from the Biovault Technical Limited premises.

Effects of Cancellation: We will reimburse your deposit no later than 14 days from the date on which we receive your cancellation notice and if the kit has not already been despatched. We will use the same means of payment as you used for the transaction and you will not incur any fees for such reimbursement.

Exception to the right of cancellation: You cannot cancel the kit order for the Cord Blood and Cord Tissue Collection service if delivery has already commenced upon your request and acknowledgement that you thereby lose your cancellation right and no refund will be given.