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Family Service

We offer personalised cord blood processing and storage, with an additional phlebotomist service available should you require it. We are committed to doing everything we possibly can to help the parents who store with us, in good times and in bad.


Biovault Family Service

Cord blood collection, processing and storage


• Full client support and administration fees
• Cord blood collection kit
• Courier service
• Cord blood processing
• 25 year cryogenic storage*
• Cord Blood Sterility testing
• Cord Blood Total Nucleated Cell count
• Full Cd34 + haematopoietic stem cell count
• Cord Blood CD34+ cell viability
• Maternal Blood Infectious Disease testing**
• Storage certificate

• 25 Years Storage - £1900.00
• 10 Years Storage - £1495.00

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Unique Cells

We understand how important it is that you are able to trust your cord blood bank throughout your pregnancy, birth and as you begin life with your new family.

As the only UK bank working in partnership with active clinical programmes and NHS hospitals, we also understand that should you ever need to use the stem cells that you store with us, you need to know that your storage bank will look after you. At Biovault Family we are committed to doing everything we possibly can to help the parents who bank with us, in good times and in bad.

Unique Service

That’s why our Family Service includes full client support, extensive cell testing and guaranteed storage for a full 25 years.

We know there are many financial pressures when you start a family, and offer 0% Finance for 12 months without administration fees, and do not charge annual storage fees.

When your sample has been successfully processed and stored, and our stem cell scientists are satisfied that your cells are healthy and therapeutically viable, we send you a storage certificate as additional assurance that your cells are in safe hands.


Further information

*Our storage terms are based on current clinical evidence. Cells of this type have been successfully stored for over 28 years. After 25 years, we will contact you to see if you wish to continue to store your cells.

** We are required by UK regulations to test the mother’s blood for HIV I & II, Hepatitis B & C, Syphilis and HTLV

Payment terms

The initial fee for the Family Service is payable on dispatch of the collection kit by courier and is non-refundable. This includes delivery of your umbilical cord blood sample by courier back to our laboratory. The remainder, which includes testing of the maternal blood sample taken at birth, is payable once your umbilical cord blood sample has been successfully processed and stored.

Financial security

When parents choose to store precious cord blood with us, we guarantee secure storage for 25 years.

This promise is unique in the UK and is underpinned by two financial principles:

  • Family Service is all inclusive. There are no hidden costs and our client advisor is available to support and advise you for the full storage period
  • The storage component of our service fee is secured in an independent escrow account. Each January a proportional amount is released to pay for the upcoming year’s storage. These funds cannot be used for any other purpose, enabling you to continue storing your stem cells should anything happen to us

Your birth plan

Birth plans are unaffected by cord blood collection: your partner can still cut the umbilical cord and the cord does not need to be clamped early.

Your care

The procedure poses no risk to mother or baby. It takes around 5 minutes to collect cord blood and the process is always secondary to the needs of mother and baby.

Your cells

Cord blood stem cells can be used to treat compatible family members, as well as the child whose cord provided the sample.


If you are expecting twins we offer a 50% reduction on the cost of both service options for the second twin.

Phlebotomy service

Your midwife, doctor or phlebotomist may collect your cord blood sample. Please let us know if you would like us to Biovault Family to organise this service.

Refer a friend and treat yourself

We are delighted that so many of the parents who bank cord blood and tissue with Biovault Family recommend us to their friends and family. As a small thank you we offer a 10% discount on our Family and Family Plus service to every friend that you recommend, and a £100 John Lewis gift voucher to you.*

*Vouchers are issued when the final payment from your friend has been received. 

£50 price beat guarantee

We are committed to providing the best service and best value for money. We guarantee a price beat of £50 on any written quotation from another UK stem cell company offering a like for like service. This offer cannot be used in conjunction with any other offer.

Request our brochure

I give Biovault Family permission to send me a brochure and to let me know about new services and offers. I understand that Biovault Family will not share my details with third parties and will keep my data secure.I give Biovault Family permission to send me a brochure, but not to retain my details for future correspondence. I understand that by choosing this option Biovault Family will permanently remove my details from their database.