Fire, flood, break-in or power-cut. Our quality management systems guarantee that we have everything triple-checked.
We make sure we are prepared for any major incident by carrying out a comprehensive risk analysis to ensure that cord blood samples remain as secure as possible and that they remain unaffected by any adverse event.
For this reason we have published a Business Continuity Plan which is also sometimes referred to as a Disaster Recovery Plan.
This fully comprehensive plan looks at all known eventualities including power and gas outage, fire, floods, and server breakdown. We have contracts with trusted companies who will support us if required.
All single points of failure have been eliminated to ensure that our processes are not affected by equipment failure. There is an onsite Uninterrupted Power Supply that, in the event of a short term power failure, will allow us to complete any critical processes. In the event of a long term power cut, we are able to restore power within 4 hours using a mobile generator connected directly to our power distribution boards.
All of our quality system, records, client and patient data is backed up locally and also securely backed up to a remote data recovery centre. This centre provides us with a work area recovery should our offices become inaccessible. This quiet office space gives us access to all of our records so that we can calmly get on with running the business and keeping our clients informed of the situation.
All cryogenic vessels utilised onsite are the latest design and are capable of running without supply for up to two weeks. The Liquid Nitrogen levels can be monitored manually, as can filling, meaning there is never any risk to the cord blood samples during a Power or Liquid Nitrogen Supply outage.
This is just a brief outline of the detail that has gone into our business continuity planning, however if you would like to know more, or have a specific question then please contact us and our customer care team would be happy to answer your query.